Pengumuman! Cek Eligibilitas Magang Nasional Batch 3 Tahun 2026 Sudah Dibuka. Segera cek status kelayakan Anda melalui akun Maganghub.
1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM
Taman Safari Indonesia
- Welcome guests, visitors, and business partners professionally by providing accurate information about attractions, facilities, services, schedules, and park experiences while creating a positive first impression and delivering exceptional customer service.
- Assist guests by responding to inquiries, providing directions, handling reservations, supporting check-in and check-out processes, and coordinating visitor needs to ensure a safe, comfortable, and memorable experience.
- Deliver engaging and informative storytelling to enhance visitors' understanding and appreciation of the park's attractions, wildlife, educational experiences, and conservation initiatives.
- Handle incoming telephone calls, emails, and other correspondence by responding to inquiries, transferring calls, taking messages, and coordinating with relevant departments to ensure efficient communication and service delivery.
- Support guest engagement programs, special events, educational activities, and daily front office operations while maintaining high standards of hospitality, professionalism, and service excellence.
- Maintain accurate guest records, reservations, appointments, and operational documentation, while preparing reports and assisting with administrative tasks to support efficient front office operations.
- Collaborate with other departments to resolve guest requests, ensure seamless operations, and continuously enhance the overall visitor experience.
Objective: Interns understand the organization, its business, culture, and where the Guest Experience function fits within it.Topics: Introduction to the company's profile, structure, and products/services, along with its culture and values, giving interns the context needed to see how Guest Experience shapes overall visitor satisfaction.Activities: Department/site visits or shadowing sessions, Q&A with Guest Experience team members, orientation quiz or reflection write-up.
Objective: Interns understand the theory and frameworks behind each part of their specific job description before executing it.Topics: Core hospitality theory covering visitor guidance and information delivery, storytelling and interpretive tour techniques, guest engagement program design, and service excellence and feedback principles.Activities: Case study discussions, review of sample tour scripts, mock guided tour exercise.
Objective: Apply information delivery theory to real visitor interactions.Tasks: Welcome and guide visitors, provide accurate information about attractions, facilities, and schedules, and respond to guest inquiries.Output: A log of visitor interactions and information provided during an assigned shift period.
Objective: Apply interpretive storytelling theory to real guided tours.Tasks: Conduct guided tours and engage visitors through informative and interactive storytelling about attractions, wildlife, and conservation.Output: A completed tour delivery log with visitor feedback notes.
Objective: Support engagement initiatives that enhance the visitor experience.Tasks: Support the implementation of guest engagement programs, special events, and educational activities while maintaining hospitality standards.Output: A log of engagement activities supported, with participation and feedback notes.
Objective: Independently manage a full guest experience cycle, integrating everything learned.Tasks: Manage visitor guidance, tours, and engagement activities end-to-end for an assigned scope, monitor guest feedback, and present a mini case study of a visitor experience improvement initiative.Output: Final presentation covering the guest experience cycle they managed, plus a reflection on lessons learned and recommendations for continuous experience improvement, this can double as their internship report closing material.
7XH2+J62, Cibeureum, Kec. Cisarua, Kabupaten Bogor, Jawa Barat 16750
Kab. Bogor
Yayasan Rs. Rumah Sehat Terpadu Dompet Dhuafa
Kedokteran
PT. Karya Bhakti Pratiwi
Okupasi Terapi
Rumah Sakit Paru Dr. Goenawan Partowidigdo Cisarua Bogor
Okupasi Terapi, Terapi Okupasi
PT Teratai Widjaja
Teknik Industri, Produksi Garmen, Teknik Pembuatan Garmen, Teknik Sipil
PT. Karya Bhakti Pratiwi
Kesehatan Gigi
PT.citra Abadi Sejati
Teknik Industri
