English Trainer & HR Admin

Responsible for supporting the hotel’s employee development through English language training while assisting the People & Culture/HR department with administrative and operational activities.

A. English Trainer

Conduct English language training for hotel employees at various levels.

Develop and prepare English training materials based on employees’ needs and hotel operations.

Provide English training focused on Hospitality English, including:

Guest greetings and welcoming

Telephone etiquette

Handling guest requests and complaints

Giving directions and information

Front Office communication

Housekeeping communication

Food & Beverage service communication

Professional email and workplace communication

Conduct assessments to measure employees’ English proficiency and training progress.

Provide coaching and feedback to employees to improve their speaking, listening, reading, and writing skills.

Organize interactive learning activities such as role plays, simulations, presentations, and conversation practice.

Monitor attendance and training participation.

Prepare training reports and evaluation results.

Support hotel initiatives related to employee development, service excellence, and guest satisfaction.

Coordinate with Heads of Department to identify employees’ English training needs.

B. HR / People & Culture Administration

Assist the People & Culture department with daily administrative activities.

Maintain and update employee records and HR documentation.

Assist with preparation of employment letters, HR forms, training records, and other personnel documents.

Support employee onboarding and orientation processes.

Maintain training attendance records and employee training databases.

Assist in preparing monthly HR and training reports.

Support recruitment administration, including interview scheduling, candidate documentation, and recruitment records.

Assist with employee engagement activities, hotel events, and internal communication.

Handle filing and documentation of HR-related documents in accordance with hotel policies.

Coordinate with various departments regarding HR administration and training activities.

Ensure HR documents and records are properly maintained, updated, and confidential.

Perform other HR administrative duties assigned by the HR Manager / People & Culture Manage