IT Network Engineer Intern

Introduction to networking fundamentals (OSI/TCP-IP model, IP addressing, subnetting, routing and switching concepts) followed by a walkthrough of Privy's office network architecture, the segmentation between office, data center and cloud environments, and the role of the Office Network function within the IT Network Team.

Learn the service desk workflow, ticket categorization, SLA and escalation matrix. Practice structured first-level troubleshooting for common end user issues (no connectivity, slow network, DHCP/DNS failure, printer and meeting room devices) using a shadowing-then-supervised-handling approach.

Learn wireless fundamentals (SSID, band steering, channel planning, interference) and operate the office wireless infrastructure. Includes conducting a site survey, identifying coverage gaps, performing access point replacement or relocation, and validating client experience after changes.

Operate the monitoring stack used by the team (e.g. The Dude and log forwarding to Graylog). Learn to register office devices into monitoring, interpret alerts and device health metrics, perform daily health checks, and produce a weekly office network availability summary.

Introduction to network security posture for office infrastructure: device hardening, credential and access management, firmware/OS version control, and closing common vulnerability assessment findings. The intern supports the team in tracking, documenting and verifying Office VA remediation items ahead of Red Team re-testing.

Understand the change management process (change request, impact assessment, maintenance window, rollback plan, post-change validation). The intern produces at least two operational documents: an SOP for a routine office network task and a troubleshooting runbook for recurring end user issues.

Office Network Device Familiarization (Router, Switch, Access Point, Firewall)

Practical work on the access layer: UTP termination and testing, cable tidiness and labeling standards, port activation and deactivation requests, and preventive maintenance checks for switches and rack environment at Privy Quarter Imogiri.

Understand and apply the office network segmentation design: VLAN assignment per user group, inter-VLAN routing, VRF separation, DHCP scopes, and basic firewall/NAT rules. Practice is performed on a lab or staging device before any supervised change on production office routers.

Collect, prepare and file audit evidence for the Privy Quarter Imogiri office network, such as device inventory, configuration backups, access/account review, monitoring and log reports, and a physical inspection checklist of the network room and racks. Each evidence item must be traceable (source, date, reviewer), stored in the designated repository and reviewed by the supervisor.

Take on supervised on-site standby duty for the Privy Quarter Imogiri office. Covers incident detection, severity classification, initial mitigation, escalation to the responsible PIC, communication to affected users, and writing a post-incident report with root cause and preventive action.

Maintain the audit/VA findings tracker for the Office Network (root cause, corrective action, PIC, due date, status), collect closure evidence, and support audit evidence requests under supervision. At the end, hand over the audit documentation repository (index, owner, review schedule) to the IT Network Team.

Perform a physical and logical audit of the office network at Privy Quarter Imogiri. Deliverables include an updated logical topology diagram, a complete device inventory (model, serial number, firmware, location, IP), port mapping of access switches, and standardized labeling of racks, patch panels and uplinks.

Introduction to audit terminology (control, evidence, finding, corrective action), the audit cycle (internal and external), and the Office Network's role as auditee. Covers how audit documents are structured (policy, SOP, work instruction, record) and document control basics: naming convention, versioning, owner, approval, review date and retention. Applicable frameworks (e.g. ISO/IEC 27001) to be confirmed with the IT Network Team.

Design and deliver an improvement initiative for the office network (for example wireless coverage optimization, monitoring dashboard for office devices, or standardized documentation set). The intern presents the background, implementation, results and recommendations to the IT Network Team as the final assessment.