OPERATIONS ADMINISTRATOR

- Retail industry landscape & trends - Retail business models: store, bazaar, online, dll - Malang Strudel retail portfolio overview - Outlet types & characteristics (flagship, standard, kiosk, etc) - Retail vs wholesale vs distribution - Customer journey & retail touchpoints

- Inventory types: merchandise, supplies, fixtures - Inventory valuation methods (FIFO, LIFO, weighted average) - SKU management & barcode system - Stock level monitoring & reorder points - Stock opname process & procedures - Variance analysis & reconciliation - Practice: Participate in stock opname & data entry

- POS system overview & transaction recording - Transaction types: sale, return, adjustment - Payment methods & reconciliation - Daily sales reporting & closing procedures - Multi-outlet sales consolidation - Sales by product category & customer type - Practice: Process transactions & generate POS reports

- Store layout & visual merchandising basics - Opening & closing procedures - Shift management & staffing coordination - Customer service standards & training - Inventory placement & display management - Cleanliness & maintenance standards - Practice: Support store operations & coordination

- Supply chain overview & processes - Vendor/supplier database & information - Purchase order tracking - Delivery scheduling & tracking - Supplier performance monitoring - Communication & coordination - Practice: Track purchase orders & manage vendors

- Pivot tables & advanced data analysis - VLOOKUP, INDEX-MATCH untuk data consolidation - Dashboard creation di Google Sheets - Google Data Studio untuk retail metrics visualization - Automated reporting & scheduling - Multi-outlet data integration - Practice: Build retail dashboard & automated reports

- Retail operations structure & hierarchy - Pusat vs outlet organization - Department functions: inventory, sales, customer service, visual - Key processes & workflows - Performance targets & KPIs - Policies & procedures - Observasi langsung ke outlet & pusat operations

- Inventory system navigation - Stock in/out recording & documentation - Movement tracking & traceability - Inventory reports: stock list, movement, aging - Multi-outlet inventory management - Forecasting & demand planning basics - Practice: Manage inventory di system, create reports

- Daily report structure & content - Sales report: total, by category, by outlet - Incident reporting & documentation - Visitor count & traffic patterns - Cash handling & bank deposit reporting - Stock movement reporting - Practice: Prepare daily operational reports

- Customer database management - Loyalty program data & tracking - Customer segmentation & analysis - Feedback & complaint documentation - Customer lifetime value calculation - Repeat customer identification - Practice: Manage customer data & loyalty tracking

- Merchandise planning process - Distribution to multiple outlets - Allocation & replenishment - Seasonal planning & product rotation - Promotional merchandise management - Documentation & tracking - Practice: Coordinate merchandise distribution

- Key retail metrics: sales, margin, inventory, traffic - Performance benchmarking & targets - Trend analysis & forecasting - Customer analytics & segmentation - Outlet performance ranking - Data visualization & storytelling - Practice: Analyze retail data & present insights to management

- Excel fundamentals: formulas, pivot tables, data management - Google Workspace: Sheets, Forms, Docs, Drive, Data Studio - Introduction to POS system & inventory software - Data entry & retrieval - Basic reporting & analysis - Data security & backup - Practice: Excel & Google Workspace tasks for retail

- ABC analysis untuk inventory prioritization - Slow-moving & obsolete stock identification - Inventory turnover & efficiency metrics - Shrinkage analysis & prevention - Seasonal planning & stock adjustment - Cost optimization - Practice: Analyze inventory data & recommend actions

- Sales trend analysis & visualization - Outlet performance comparison - Product performance analysis - Budget vs actual tracking - Key metrics: sales per sqm, conversion rate, AOV - Anomaly detection & investigation - Practice: Analyze sales data & create insights report

- Store standards & checklist - Compliance monitoring & audits - Standard Operating Procedures (SOP) enforcement - Documentation & photo evidence - Issue tracking & corrective actions - Performance scorecard - Practice: Monitor store compliance & create audit reports

- Cost analysis: COGS, operating expenses, shrinkage - Budget management & tracking - Efficiency metrics: labor productivity, space utilization - Cost reduction opportunities - Financial reporting & analysis - ROI calculation - Practice: Analyze costs & suggest efficiency improvements

- Reflection: key learnings dari 6 bulan - Skills assessment & proficiency level - Case study compilation dari projects - Best practices & improvement opportunities - Career paths di retail operations & management - Further specialization options - Final mentoring dengan General Manager Malang Strudel - Interview preparation & recommendation letter - Create operations portfolio & case studies