Human Resources

Development stage: KNOW Learning Objectives: Understand the basic functions of Human Resources, its role in hotel operations, and fundamental HR administrative procedures. Learning Materials: - HR functions and organizational structure. - Employee lifecycle and basic HR procedures. - HR forms, document filing, and record organization. - Data accuracy, confidentiality, and professional conduct. Practical Training - Assist with organizing non-confidential or specifically authorized HR documents. - Help prepare and organize basic HR forms and administrative files. - Observe routine HR administrative workflows under supervision. Assessment: Basic understanding of HR functions, document organization, accuracy, and confidentiality awareness.

Development stage: UNDERSTAND Learning Objectives: Understand the recruitment process and develop basic skills in recruitment administration and coordination. Learning Materials: - Recruitment stages and vacancy information. - Candidate document organization. - Recruitment tracking and interview scheduling. - Professional candidate communication and data confidentiality. Practical Training - Assist with updating recruitment tracking sheets. - Help organize candidate documents with authorized access. - Support interview scheduling and recruitment administration as instructed by the HR team. Assessment: Recruitment tracker accuracy, document organization, scheduling support, and professional communication.

Development stage: PRACTICE Learning Objectives: Develop practical skills in organizing employee documentation, supporting authorized data updates, and preparing basic HR reports. Learning Materials: - Employee file structures and document checklists. - Basic data entry and verification procedures. - Attendance record administration. - Employee movement documentation and HR tracking reports. - Data protection and confidentiality. Practical Training: - Assist with checking employee document completeness using approved checklists. - Help verify authorized data entries and update tracking sheets. - Support the preparation of basic HR administrative reports under supervision. Assessment: Data accuracy, document completeness, organization, and compliance with confidentiality procedures.

Development stage: PERFORM Learning Objectives: Understand the basic process of employee training administration and support the coordination of learning activities. Learning Materials: - Training calendars and schedules. - Participant registration and attendance records. - Training materials and administrative preparation. - Training evaluation forms and documentation. Practical Training: - Assist with preparing training schedules and participant lists. - Help organize training materials and attendance records. - Support the compilation of evaluation forms and the updating of training records. Assessment: Preparation accuracy, document completeness, coordination, and timely record updates.

Development stage: RESPOND AND REPORT Learning Objectives: Develop communication, coordination, and teamwork skills by supporting employee engagement and internal HR communication activities. Learning Materials: - Internal HR communication procedures. - Employee engagement and recognition activities. - Basic event coordination. - Employee surveys, feedback compilation, and participation records. Practical Training: - Assist with preparing employee engagement activities and supporting event coordination. - Help prepare internal communication drafts for supervisor review. - Support the collection and compilation of participation records and feedback. Assessment: Communication clarity, teamwork, coordination, record accuracy, and follow-up.

Development stage: DEMONSTRATE Learning Objectives: Apply the knowledge and administrative skills developed throughout the internship to a small HR support project under supervision. Learning Materials: - Basic HR administrative workflow review. - Tracking tools and documentation improvement. - Project planning and progress monitoring. - Workplace communication and reporting. Practical Training: - Assist with a small HR project, such as improving a recruitment tracker, training monitoring sheet, or employee engagement record. - Help organize project information and document the results. - Present a simple project summary and recommendations to the HR supervisor. Assessment: HR process understanding, administrative accuracy, organization, communication, teamwork, confidentiality, and the quality of the completed assignment.