Hotel Management Associate

Memahami lingkungan kerja, etika profesi, keselamatan, dan mampu menjelaskan tahapan dasar persiapan kamar.

Room attendant trolley setup, bed making, bathroom cleaning, dusting, vacuuming/mopping, amenities replenishment, room cleaning sequence, dan pencatatan room assignment.

Praktik pelayanan stayover dan checkout room, penanganan permintaan tamu, guest privacy, lost and found, pelaporan maintenance, dan penanganan temuan kualitas.

Public area cleaning, sanitasi area umum, pengenalan linen cycle, pemisahan linen kotor dan bersih, pencatatan linen, inventaris supplies, dan praktik keberlanjutan.

Room inspection checklist, identifikasi defect, room status reporting, koordinasi Front Office dan Engineering, dasar dokumentasi Housekeeping, serta penanganan keluhan secara profesional.

Praktik terintegrasi Room Attendant, penguatan standar pelayanan, quality control, coaching, penyusunan laporan akhir, serta presentasi pembelajaran.