1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM1500630
CALL CENTERKonsultasi & Aduan (text only)Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DMRuang Raya Indonesia
- Mengumpulkan issue, feedback, serta kebutuhan LMS dari regional dan sekolah.
- Membantu mengawal proses improvement dan development LMS, mulai dari penyusunan requirement, tracking progress, hingga validasi.
- Mendokumentasikan product knowledge, update, dan troubleshooting terkait LMS.
- Membantu menyiapkan dan menjalankan product training serta enablement untuk regional.
- Berkolaborasi dengan berbagai stakeholder, termasuk regional, Product, Engineering, dan tim lainnya.
LMS ecosystem, user journey, dan stakeholder landscape • Company & B2B business onboarding • LMS product deep dive • Memahami user journey regional & sekolah • Learn basic product terminology • Shadow Product Ops & Regional teams • Introduction to issue/feedback tracking
• Collect issues & feedback • Categorize issue berdasarkan type, severity, frequency • Consolidate feedback dari berbagai regional • Identify recurring issues • Follow up issue resolution
• Translate feedback menjadi product requirements • Support PRD/requirement preparation • Track development progress • Coordinate follow-ups dengan Product & Engineering • Support UAT/testing • Validate product fixes/improvements
• Create/update product documentation • Build troubleshooting guides • Document product updates • Create FAQ/knowledge base • Organize product release information • Ensure documentation stays updated
• Identify training needs • Prepare training materials • Support product training sessions • Create user guides/tutorials • Collect training feedback • Monitor adoption/issues after training
• Analyze recurring LMS issues • Identify operational/product gaps • Propose improvement • Coordinate implementation • Monitor impact • Present findings & recommendations
Jl. Ringroad Barat No.212, Area Sawah, Banyuraden, Sleman, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55293
Kota Adm. Jakarta Timur
Ruangguru is the largest and most comprehensive technology company in Indonesia that focuses on education-based services.
Satwika Kayana Dewani
Tata Boga, Perhotelan, Seni Kuliner, Manajemen Kuliner
Rumah Sakit Panti Rapih
Terapi Wicara dan Bahasa, Terapi Wicara
Rumah Sakit Panti Rapih
Okupasi Terapi
Griya Persada Mitra
Tata Boga, Pendidikan Tata Boga
Putera Mataram Indah Wisata
Tata Boga, Perhotelan
Satwika Kayana Dewani
Tata Boga, Seni Kuliner
