Operations Excellence Intern Gading Serpong

- Understand Freshly's D2C operations, hub workflows, product freshness, and service standards. - Learn PO, inventory, inbound, delivery, and reporting document flows. - Practice Excel/Google Sheets, document control, data hygiene, and escalation rules. Output: task checklist and standardized file structure.

- Update PO, procurement, stock, inbound, and issue trackers daily. - Collect KPI inputs and reconcile records with source data under supervision. - Follow up pending actions with hub teams and vendors. Output: accurate daily tracker and weekly status recap.

- Independently prepare weekly fulfillment, inventory, and delivery KPI summaries. - Flag stock shortages, near-expiry stock, late inbound, SLA misses, and overdue actions. - Coordinate issue follow-up with clear owners and deadlines. Output: weekly exception report with supporting evidence.

- Analyze recurring discrepancies, delays, and manual bottlenecks. - Support stock reconciliation, replenishment reviews, and basic root-cause analysis. - Improve one tracker, SOP, or reporting workflow using a measurable baseline. Output: improvement proposal and implemented small fix.

- Run assigned administration and weekly reporting cycles with limited supervision. - Maintain data quality, issue logs, procurement follow-ups, and management updates. - Pilot a simple automation/dashboard or process simplification. Output: stable routine reporting and documented workflow.

- Own the end-to-end assigned operational support cycle and escalate exceptions promptly. - Finalize and measure one practical operational improvement project. - Prepare SOP, templates, tracker ownership, and a repeatable handover package. Output: final improvement results and handover presentation.