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1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM
Jaya Properti Hotel
Responsible for delivering exceptional guest service by managing check-in and check-out processes, handling reservations and guest inquiries, processing payments, assisting with guest requests, and ensuring a seamless guest experience in accordance with Hilton brand standards.
Hilton Culture & Brand Standards, Grooming, Hotel Facilities & Services, Room Types & Categories, Telephone Etiquette, Guest Service Culture, Opera PMS Introduction, Hilton Honors Basics, Emergency Procedures
Reservations Overview, Check-in Process, Room Assignment, Key Card Procedures, Payment Methods, Cashiering Basics, Guest Requests, Pre-arrival Planning, VIP Preparation
Check-out Procedures, Billing & Folio Management, Shift Closing, Posting Charges, Traces Follow-up, Complaint Handling (HEART), Service Recovery, Guest Recovery Documentation
Upselling Techniques, Room Upgrades, VIP & Long-Stay Guest Handling, Group Arrivals & Departures, Special Arrangements, Interdepartmental Communication,
Concierge Roles & Responsibilities, Local Destination Knowledge, Restaurant & Transportation Recommendations, Airport Transfers, Taxi & Shuttle Arrangements, Luggage Assistance, Parcel & Mail Handling, Tour & Attraction Information, Guest Itinerary Planning, Business Center Services, Handling Special Guest Requests
Independent Front Desk & Concierge Operations, Concierge Desk Management, Practical Opera PMS Assessment, Guest Journey Management, Cashiering Accuracy, Concierge Scenario Assessment, Final Competency Assessment
Jl. Lkr. Jaya No.12, Pd. Jaya, Kec. Pd. Aren, Kota Tangerang Selatan, Banten 15220
Kota Tangerang Selatan
DoubleTree by Hilton Jakarta - Bintaro Jaya
PT Anumana Graha Cantika
Manajemen, Manajemen Pemasaran/Marketing
Jaya Properti Hotel
Hospitaliti dan Pariwisata, Seni Kuliner, Manajemen Perhotelan, Manajemen Perhotelan dan Pariwisata
Delta Primalab Saintifik
Ilmu Komunikasi, Desain Komunikasi Visual, Manajemen Pemasaran, Bisnis Digital
Ini Rumah Kita
Manajemen, Bisnis Kreatif, Ilmu Komunikasi, Administrasi Bisnis, Manajemen Pemasaran, Bisnis Digital
Amanah Husada Pamulang
Elektromedik
