Pengumuman! Cek Eligibilitas Magang Nasional Batch 3 Tahun 2026 Sudah Dibuka. Segera cek status kelayakan Anda melalui akun Maganghub.
1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DMPT Great Giant Pineapple
- Plan and produce engaging content (feed, reels, stories, TikTok) freshly social media
- Manage the content calendar and keep a consistent posting schedule
- Monitor and respond to comments, DMs, and customer complaints promptly according to SOP
- Escalate complaints to CS/Operations and track them until resolved
- Monitor social media performance (reach, engagement, follower growth, response time) and report insights
- Support Digital Marketing with ad creatives and Sales Activation with event content
- Company induction: Hometown brand identity, tone of voice, products, and subscription flow - Learn content guidelines and social media workflow - Learn complaint handling SOP, FAQ, and escalation flow to CS/Operations - Audit current Hometown accounts and competitor accounts
- Produce basic content (feed, stories, reels) with regular feedback - Write captions in Freshly's tone of voice - Reply to comments and DMs using FAQ templates under supervision - Log all incoming complaints in the complaint tracker
- Create the monthly content calendar - Develop content pillars (education, promo, testimonial, behind the scenes) - Handle routine complaints end-to-end and escalate complex cases - Track response time and resolution rate
- Create content for campaigns, promos, and events (with Sales Activation) - Run engagement activities (giveaway, UGC, Q&A, live) - Provide creatives for paid ads (with Digital Marketing) - Analyze complaint trends and share insights with relevant teams
- Manage posting and community handling with limited supervision - Monthly social media report (reach, engagement, follower growth, response time, complaint resolution) - Update FAQ and reply templates based on complaint patterns - Test new content formats and trends
- Plan and execute a one-month content plan independently - Present final results and insights - Document social media and complaint handling SOP for handover - Final presentation and portfolio
Blk. C, Curug Sangereng, Kecamatan Kelapa Dua, Kabupaten Tangerang, Banten 15810
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