Network Operation Center

1) Support management Network Availability and Optimization and comply to all business process requirements.

2) Support management Incident handling including escalation management, Post incident analysis and Improvement Action.

3) Support for network improvement and transformation. Create program for KPI improvement.

4) Manage NAV to ensure SLA and KPI achievement as per as target.

5) Coordinate and work with customer and MS internal departments and 3rd Party team.

6) Support to deliver Improvement initiative programs & Key Event Assurance.