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1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM
Grand Hotel De Djokja
Guest Relations Intern membantu menciptakan pengalaman tamu yang personal dengan memberikan warm welcome, assistance, follow-up, guest engagement, dan service recovery.
Hotel orientation. Brand DNA. Service culture. Grooming. Service etiquette. Guest greeting. Basic communication. Telephone etiquette. Hotel product knowledge.
Building rapport. Small talk. Understanding guest needs. Guest profiling. Handling guest requests. Guest preference recording. Courtesy call. Guest follow-up. Communication dengan department lain.
VIP handling. Repeat guest handling. Birthday/anniversary handling. Honeymoon setup. Special request. Personalization techniques. Guest recognition. Guest journey. Moment of Truth.
Yogyakarta heritage. Local culture. Hotel history. Hotel heritage. Storytelling technique. Destination storytelling. Cultural etiquette. Creating memorable guest experiences. Personalized recommendations.
Guest psychology. Complaint handling. Active listening. Empathy. Service recovery. Handling difficult guests. Escalation procedure. Guest feedback. Incident documentation.
Independent guest engagement. VIP/special guest handling. Guest recovery simulation. Storytelling assessment. Service observation. Guest satisfaction follow-up. Final practical assessment. Final presentation.
Lobby Grand Hotel De Djokja, Jl. Malioboro No.60, Suryatmajan, Kec. Danurejan, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55213
Kota Yogyakarta
Rs Bethesda Yogyakarta
Keperawatan, Kesehatan Gigi dan Mulut, Kesehatan Gigi, Keperawatan Gigi, Keperawatan
Unit Bisnis Yogyakarta
Farmasi
Unit Bisnis Yogyakarta
Farmasi
Rs Bethesda Yogyakarta
Okupasi Terapi, Terapi Okupasi
Rs Bethesda Yogyakarta
Terapi Wicara dan Bahasa, Terapi Wicara
Rs Bethesda Yogyakarta
Fisioterapi, fisioterapi
