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1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM
Changhong Electric Indonesia
1. Membantu melakukan input dan update data produk yang masuk untuk proses service.
2. Membantu melakukan pengecekan kesesuaian data produk dengan dokumen atau kartu garansi.
3. Membantu melakukan monitoring status dan data produk yang sedang dalam proses service.
4. Membantu melakukan rekapitulasi dan dokumentasi data service.
5. Mendukung aktivitas administrasi Service lainnya sesuai kebutuhan dan arahan atasan.
• Introduction management dan jobdesk after sales service • Introduction prosedur after sales service • Introduction target kerja after sales service • Introduction Management Service Return • Introduction CRM dan RMA
• Region I, Jawa • Region I, Sumatera dan Indonesia Timur • Support Program, Include : Instalasi dan Cleaning AC
Call Center Management • Prosedur dan Standart Call Center Spare Part Management • Prosedur dan Standart Spare part manajemen Management Service Return • Prosedur dan Standart Management Service Return
• CRM Sistem • RMA Sistem • Regulasi After sales service misalnya Labor Charge, Warranty Card dll
• Product Quality • Klaim Issue product
• All KPI (Teknisi, Staff) • AFS Quality Service Summary • Laporan akhir dan evaluasi kegiatan.
Jl. Bhumimas 1 No.5, Talaga, Kec. Cikupa, Kabupaten Tangerang, Banten 15710
Kota Adm. Jakarta Pusat
CHANGHONG Changhong was founded in 1958, developing through exceed six decades. from the initial stage of company establishment, the rise of the colour television, till nowadays diversified expansion of IT electronics. Changhong has become a comprehensive multinational corporation that featured consumer electronics, research and development and manufacturing core devices. Now it is moving towards a global competitiveness provider, which offers information appliance contents and services. In 2021, the brand value of Changhong has reached 173.629 billion yuan (RMB), ranking 7th among China's top 100 electronics industries and 53rd among China's top 500 manufacturing industries. Changhong owns eight listed companies. Over the years, Changhong insist on the user-centred, market-oriented, strengthening technical innovation, strengthening internal management, along with the direction of intelligent, networked, collaborative, establishing a strong industrial system of IoT, constantly improving the comprehensive competitiveness of enterprises, and gradually building Changhong into a world-renowned enterprise. CHANGHONG INDONESIA 2008 PT Changhong Electric Indonesia was established.
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