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Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM
PT Digital Aplikasi Solusi
Bergantian sebagai frontline L1 kanal digital untuk menjawab inquiry awal, mencatat leads, meneruskan ke Sales/PIC, memantau tindak lanjut, melakukan eskalasi, dan handover shift. Saat back-office, berfokus pada Portal Operations & Content: health check portal, katalog, harga/link dan alur transaksi; mengelola issue log dan tiket; serta memperbarui FAQ/knowledge base dengan persetujuan PIC dan membuat ringkasan kendala mingguan.
Memahami portal/website, SOP layanan, respons inquiry, logging leads, penugasan shift dan mekanisme backup.
Latihan respons pertanyaan awal dan handover leads; ketika back-office melakukan pemeriksaan akses, katalog, harga/link, serta checklist portal.
Mengidentifikasi kendala registrasi, akses dan transaksi; mencatat issue, PIC, status, aging dan eskalasi.
Memantau penyelesaian tiket, menghubungi PIC, dan menyusun FAQ/knowledge base berdasarkan informasi yang disetujui.
Menganalisis isu berulang, kualitas konten dan peluang penyederhanaan FAQ/proses.
Menyusun portal checklist, issue summary mingguan, rekomendasi perbaikan, serta dokumentasi handover.
Jl. Raya Kasablanka No.Kav.88, RT.16/RW.5, Menteng Dalam, Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12870
Kota Adm. Jakarta Selatan
PT Digital Aplikasi Solusi or Digiserve by Telkom Indonesia is an IT company that engaged in ICT Managed Solutions. After being acquired by PT Telkom Indonesia (Persero) through TelkomMetra in 2021, Digiserve is increasingly supported in developing the best services with confidence to strengthen your business in achieving better results. Digiserve will do this with its integrated Managed Solutions, leveraging its extensive network reach, world-class capabilities, and local expertise. Our Vision & Mission Our mission is to unleash the true potential of your business. Our tailor-made IT planning, implementation, and management services help businesses who want to accelerate their performance through technology by maximising efficiency across operations and minimising the disruption from tech failure. Our Purpose Indonesia’s thriving economy presents significant opportunities for enterprises across the country. The economic growth has created a dynamic business landscape, with rapidly expanding markets, intensifying competition, and major shifts in the regulatory environment. The requirements for information and communication technologies are becoming more complex, in order to support companies adapting to the ever-changing business landscape. Digiserve is here to serve Indonesian enterprises and multi-nationals operating in Indonesia to manage that complexity. Our managed ICT solutions are designed to support business continuity, improve operational efficiency and productivity, and protect business information, allowing enterprises to focus more on their core business and end customers.
Biro Umum, Sekretariat Utama (Depok, Jawa Barat)
Kesehatan Gigi dan Mulut, Kesehatan Gigi, Keperawatan Gigi
Rasuna Residence Development
Tata Boga, Perhotelan, Pendidikan Tata Boga, Manajemen Perhotelan dan Pariwisata, Pengelolaan Perhotelan
Tljo Asset Management
Bisnis Perhotelan, Perhotelan, Manajemen Perhotelan, Manajemen Perhotelan dan Pariwisata
Jakarta Pakar Kardia
Gizi dan Dietetika, Gizi Klinik
PT. Visi Utama Indonesia
Tata Boga, Perhotelan, Seni Kuliner, Manajemen Kuliner
PT. Prana Nadi
Tata Boga, Hospitality dan Pariwisata, Manajemen Pariwisata
