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1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM
PT. Serang Asri Hotel
staf garda depan yang bertugas menyambut tamu, mengelola reservasi kamar, serta menangani proses check-in dan check-out
Fokus pada pembentukan watak pelayanan kelas atas, regulasi grooming ketat bintang 4, pemahaman mendalam tentang fasilitas hotel (show-rooming), serta etiket komunikasi telepon yang prima.
Penguasaan teknologi sistem manajemen hotel (seperti VHP atau Opera). Peserta dilatih menginput profil tamu dengan akurasi 100%, mengelola alokasi kamar (room assignment), serta menangani traces permintaan khusus pra-kedatangan.
Penerapan SOP operasional inti. Menitikberatkan pada kecepatan proses check-in (maksimal 3 menit), penanganan deposit finansial yang aman, serta penyelesaian tagihan (billing settlement) saat check-out. Akhir bulan ditutup dengan evaluasi tengah program.
proses pembelajaran di mana peserta terjun langsung ke area operasional nyata untuk mempraktikkan teori yang telah dipelajari.
proses pembelajaran di mana peserta terjun langsung ke area operasional nyata untuk mempraktikkan teori yang telah dipelajari.
Fokus pada pembentukan watak pelayanan kelas atas, regulasi grooming ketat bintang 4, pemahaman mendalam tentang fasilitas hotel (show-rooming), serta etiket komunikasi telepon yang prima.
Peserta dilatih menginput profil tamu dengan akurasi 100%, mengelola alokasi kamar (room assignment), serta menangani traces permintaan khusus pra-kedatangan.
Kesiapan menghadapi situasi kritis. Melatih penanganan komplain menggunakan metode LAST (Listen, Apologize, Solve, Thank), manajemen keselamatan darurat (K3), menjaga kerahasiaan privasi tamu, hingga strategi relokasi saat terjadi overbooking.
proses pembelajaran di mana peserta terjun langsung ke area operasional nyata untuk mempraktikkan teori yang telah dipelajari.
Jl. Jend. Sudirman No.88, Sumurpecung, Kec. Serang, Kota Serang, Banten 42118
Kota Serang
Management and staff of PT. Serang Asri Hotel extend a warmest welcome and introduce the only 4-star hotel with 5-star hotel facilities set in a prime location by the heart of Serang City, the capital of Banten Province, Indonesia. Serang was inaugurated as the Capital City of Banten Province in 2000. In response to its present, in 2006 PT. Serang Asri Hotel Hotel was established to accommodate travelers who are doing business in Serang City and industrial cities surrounding such as Cilegon, Tangerang, even Jakarta. PT. Serang Asri Hotel is also located close to numbers of points of interests to include local attraction, historical and cultural sites. The Hotel is designed based on a concept of embracing innovative and creative architecture with local inspiration. The Hotel has an impressive range of both business and leisure facilities which includes a ballroom to cater up to 450 people plus 10 meeting rooms to accommodate 10 to 150 people, restaurant, lobby lounge, pool restaurant, a large free-form pool, fitness center with state of the art equipment, spa and massage, tennis courts, music room and karaoke. On top of that, our friendly and attentive staff surely will complete your stay further with personal services of an international standard and Bantenese hospitality started right form your arrival upto the stage of your departure. Every detail has been carefully designed to provide your stay a memorable one. Because Our Motto, We serve you from the heart...
Orisa Utama Sejahtera
Teknik Mesin Industri, Mesin Industri, PJJ Teknik Industri
Omat Medika Sejahtera
Perekam Medik dan Informasi Kesehatan, Ilmu Rekam Medis
KANIM KELAS I NON TPI SERANG
Pendidikan Luar Biasa
Matahari Department Store
Logistik, Manajemen, Teknik Industri, Administrasi, Administrasi Logistik, Logistik Bisnis, Manajemen Logistik, Manajemen dan Administrasi Logistik
PT. Serang Asri Hotel
Seni Kuliner dan Pengelolaan Jasa Makanan, Tata Boga
Matahari Department Store
Multimedia, Desain Komunikasi Visual, Desain Interior, Desain Media, Desain Grafis
