1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM1500630
CALL CENTERKonsultasi & Aduan (text only)Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DMRuang Raya Indonesia
- Mendukung aktivitas operasional harian tim Tech untuk memastikan seluruh proses berjalan lancar, efektif, dan efisien.
- Mengelola, memantau, dan memperbarui data operasional, report, tracker, serta dokumentasi tim secara akurat dan terstruktur.
- Membantu koordinasi tugas dan aktivitas lintas tim, termasuk memantau project progress, timeline, action items, dan follow-up untuk memastikan eksekusi berjalan sesuai target.
- Mengelola dan memonitor berbagai requests, issues, atau tickets, termasuk melakukan tracking status dan eskalasi apabila diperlukan.
- Menyiapkan regular reports dan melakukan basic data analysis untuk mendukung pengambilan keputusan serta mengidentifikasi operational issues atau inefficiencies.
- Mendukung pengembangan, implementasi, dan improvement proses serta sistem operasional Tech, termasuk maintaining process documentation, workflows, dan guidelines.
environment, tools, infrastructure dasar, dan workflow IT Support • Company & IT onboarding • Learn hardware/software/network basics • Understand IT support workflow & ticketing system • Shadow IT Support team • Learn IT policies & security basics
• Handle hardware/software issues • Troubleshoot connectivity & network problems • Software installation/configuration • Support peripherals • Diagnose common user issues • Escalate complex issues
• Manage laptop, PC, peripherals & devices • Asset inventory update • Device handover/return • User account setup • Access management • Basic system configuration
• Basic network & infrastructure monitoring • Support internal IT systems • Assist system/device maintenance • Monitor system availability • Coordinate with vendors • Support infrastructure projects
• Maintain incident & troubleshooting documentation • Create SOP/knowledge base • Learn cybersecurity & data security basics • Support access/security checks • Conduct basic IT awareness for employees
• Handle tickets with minimal supervision • Analyze recurring IT issues • Identify process inefficiencies • Propose improvement • Support implementation • Measure impact • Present final project
Jl. Jenderal Sudirman No.Kav. 21, RT.10/RW.1, Kuningan, Karet, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12930
Kota Adm. Jakarta Timur
Ruangguru is the largest and most comprehensive technology company in Indonesia that focuses on education-based services.
Biro Umum, Sekretariat Utama (Depok, Jawa Barat)
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