Front Desk Agent

1. Check arrival list and departure list any remarks accordingly

2. Proceed the pickup and drop off as requested and comply with hotel system

3. Greets all guests at all times in friendly and helpful manner and attempts to learn and use guest name at all times

4. Aware of all events within the hotel

5. Known repeater guest and deliver recognition

6. Report to supervisor any guest’s problem or special request from guests

7. Maintains the communications in Front Office Team is recorded in logbook

8. Check all rates before running with room charged postings

9. Receives information from previous shift and passed on pertinent information to next shift

10. Reports any hazard to health or safety immediately to the Supervisor

11. Obtains the house bank and keeps it balanced.

12. Completes cashier pre-shift supply checklist.

13. Clarifies customers question or concerns about the charges on their bills.