F&B Admin

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).  Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.  Complete appropriate safety training and certifications to perform work tasks.

 Protect the privacy and security of guests and coworkers.  Follow company and department policies and procedures.  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.  Maintain confidentiality of proprietary materials and information.  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.  Perform other reasonable job duties as requested by Supervisors.

 Address guests' service needs in a professional, positive, and timely manner.  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.  Thank guests with genuine appreciation and provide a fond farewell.  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).  Assist other employees to ensure proper coverage and prompt guest service.

 Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.  Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.  Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.  Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.  Pick-up trays and clean tables as needed to ensure a clean dining area.  Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).  Thank every guest upon departure, invite them to return, and wish them a fond farewell.  Retrieve and deliver food and beverage orders in a timely manner.  Perform other reasonable duties as requested.

 Record transaction in MICROS system at time of order.  Process all payment methods in accordance with Accounting procedures and policies.  Follow property control audit standards and cash handling procedures (e.g., blind drops).  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.  Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.  Transport bank to/from assigned workstation, following security procedures.  Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

 Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.  Check in with guests to ensure satisfaction with each food course and/or beverages.  Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.  Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.