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1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DMAryaduta Lippo Village
Memahami hotel & aturan dasar; grooming sesuai standar Memahami alur kerja Front Office Mampu melakukan greeting dan komunikasi dasar Mampu menjelaskan produk hotel dengan benar Mampu menggunakan fungsi dasar Sistem Hotel Memahami alur reservation Mampu menjelaskan urutan check-in Mampu melakukan check-in dengan supervisi Mampu menjelaskan alur check-out Memahami kontrol transaksi Mampu mencatat & follow up request Mampu merespons complaint dengan tepat Mampu memberikan service yang lebih personal Mampu menangani telepon secara profesional Mampu memberikan basic assistance Mampu melakukan koordinasi secara efektif Memahami status kamar & discrepancy Mampu menawarkan produk secara natural Mampu menentukan tindakan & eskalasi Mampu mengikuti alur operasional satu shift Mampu menangani transaksi dasar dengan benar Mampu menangani situasi guest dengan tepat Mampu menjalankan basic FO operation secara konsisten Menunjukkan kesiapan sebagai Receptionist/GSA
Hotel orientation, sejarah/brand, struktur organisasi, fasilitas, room type, policy, grooming, Reception, Reservation, Concierge, Bell, Telephone Operator, Guest Relation, Greeting, body language, eye contact, telephone etiquette, hospitality attitude, Room category, facilities, outlets, meeting room, operating hour
PMS navigation, guest profile, reservation inquiry, room status, Availability, rate, package, special request, reservation notes, Guest verification, registration, payment/deposit, key preparation, Greeting, verification, registration, payment, room info
Bill review, payment, key return, closing, Cash handling, card payment, receipt, balancing, Extra amenities, transport, wake-up call, luggage, information, Listen, understand, apologize, solve, follow-up, escalation
Personalized service, guest recognition, special occasion, VIP/VVIP basic, Call handling, message taking, transfer, external/internal call, Luggage, transportation, directions, local information, HK, Engineering, F&B, Security, Reservation
Vacant, occupied, dirty, clean, inspected, OOO, discrepancy, Upgrade, additional service, communication & ethical upselling, Overbooking, room discrepancy, key issue, dissatisfaction, escalation, Briefing, handover, checklist, shift flow,
Independent reception practice, Complaint, special request, VIP, difficult guest, service recovery, Full operational practice, practical test, grooming, communication, attitude
ARYADUTA Lippo Village, Jl. Jend. Sudirman No.401, Bencongan, Kecamatan Kelapa Dua, Kabupaten Tangerang, Banten 15115, Indonesia
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