Regional Aftersales Sales Operation Intern

Introduction to SGMW/Wuling aftersales business and Regional Aftersales functions. • Understanding the role of Dealer Operations in supporting aftersales performance. • Introduction to dealer organization, PICs, responsibilities, and communication flow. • Understanding key aftersales processes, including service operations and customer handling. • Introduction to SGMW operational standards and basic compliance requirements. • Understanding professional communication and administrative practices. • Shadowing Regional Aftersales activities under mentor supervision.

Introduction to Regional Aftersales KPIs and performance indicators. • Understanding KPI definitions, targets, actual results, and achievement gaps. • Collecting and validating dealer performance data. • Using Microsoft Excel to monitor KPI achievement. • Identifying basic trends and performance gaps from dealer data. • Preparing regular KPI monitoring and performance reports. • Understanding the importance of data accuracy in Regional Aftersales decision-making.

• Understanding Dealer Management System (DMS) audit processes. • Supporting DMS audit findings, group compliance monitoring, and corrective follow-up. • Understanding audit checklists, compliance criteria, and supporting evidence. • Introduction to document control and approval monitoring. • Creating and maintaining document trackers. • Monitoring approval status, due dates, and document completeness. • Organizing supporting documents and audit evidence systematically.

Understanding aftersales performance targets and dealer achievement monitoring. • Monitoring target achievement and identifying performance gaps. • Understanding supporting documents related to aftersales performance. • Introduction to dealer visit preparation and operational support. • Preparing dealer visit checklists and required information. • Supporting dealer operational reviews under Regional Aftersales supervision. • Preparing dealer visit reports, findings, and supporting documentation.

• Understanding common operational findings and dealer performance issues. • Learning basic problem identification and root-cause analysis. • Understanding corrective action and improvement planning. • Supporting the preparation of dealer action plans based on audit or operational findings. • Monitoring PICs, due dates, evidence, and completion status. • Following up outstanding improvement actions with relevant stakeholders. • Monitoring compliance with SGMW aftersales operational standards. • Practical Project: Supporting one dealer performance or operational improvement initiative.

• Integrating KPI monitoring, audit findings, dealer visit results, and action-plan progress into regular reporting. • Preparing Regional Aftersales reports and management summaries. • Applying professional administration, communication, and coordination skills in daily activities. • Managing assigned tasks with greater independence under mentor supervision. • Reviewing dealer operational performance and identifying improvement opportunities. • Final Project: Analyzing one Regional Aftersales operational issue and developing a practical improvement proposal. • Preparing and presenting the final internship report. • Final evaluation and feedback from the mentor.