Pengumuman! Cek Eligibilitas Magang Nasional Batch 3 Tahun 2026 Sudah Dibuka. Segera cek status kelayakan Anda melalui akun Maganghub.
1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DM
Glints Platform Talenta
What You’ll Be Doing
- Deliver outstanding customer service through multiple channels including live chat, WhatsApp, social media, and email
- Manage a high volume of customer inquiries efficiently and address their needs with empathy and understanding
- Resolve customer complaints by providing appropriate solutions within set time limits and ensure follow-up for confirmation
- Collaborate with the Customer Experience team to gather customer insights and provide regular feedback for continuous improvement
- Use your expertise in CRM platforms, especially Zendesk and Freshdesk, to streamline service processes and improve customer interaction
- Apply problem-solving and analytical skills to identify and address customer issues effectively
- Maintain accurate customer records, follow up on issues, and ensure interactions are handled with attention to detail and precision.
- Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
- Introduces the company, key stakeholders, and how the CR team supports the business. Interns learn who they will work with and where CR fits, as well as get familiarized with the tools (Zendesk, Metabase, Houston) - Understanding the product knowledge & ticket note-taking - Build the fundamental understanding of Job Search & No Context Tickets, Subscription plan, and validating user legitimacy - Understanding the best practice for ticket handling in various channels: LinkedIn, Google Play, App Store
Directly involve in managing tools and its workflow, Covers the standard note format: summary of the issue, findings, user details, action taken or solution, and escalation link. Interns write notes on real tickets and get feedback.
- Handling the highest-volume ticket types, including how to respond when the user gives no context. - Triaging and replying to store reviews in line with tone and escalation guidelines. - Handling pricing enquiries, including getting access to the inbound lead distribution sheet and filling it in correctly. Interns learn how requests are routed to the right team.
- Company Verification & Authenticity: Covers how to confirm that a company and its job postings are genuine. Interns learn the checks, the red flags, and the criteria for escalating. - Company/Job Fraud: Identifying fraud patterns and handling reports from candidates. - Account Registration (Employer): Explains the employer registration flow and the common problems users hit. - Account Deletion: Covers the deletion process for candidate, employer, and company profile accounts.
Reviewing how intern is able to master all of the tools and ticket handling
Intern will present findings of the BAU on things that can be improved
Menara Standard Chartered, GoWork Jl. Prof. DR. Satrio No.Lt. 9, RT.3/RW.4, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12930
Kota Adm. Jakarta Selatan
Portal Web Dan/Atau Platform Digital Dengan Tujuan Komersial
Biro Umum, Sekretariat Utama (Depok, Jawa Barat)
Kesehatan Gigi dan Mulut, Kesehatan Gigi, Keperawatan Gigi
Rasuna Residence Development
Tata Boga, Perhotelan, Pendidikan Tata Boga, Manajemen Perhotelan dan Pariwisata, Pengelolaan Perhotelan
Selat Niagatama
Seni Kuliner dan Pengelolaan Jasa Makanan, Perhotelan
PT. Prana Nadi
Tata Boga, Hospitality dan Pariwisata, Manajemen Pariwisata
Anugrahsukses Utama Sejahtera
Refraksi Optisi
Tljo Asset Management
Bisnis Perhotelan, Seni Kuliner dan Pengelolaan Jasa Makanan, Perhotelan, Manajemen Perhotelan, Manajemen Perhotelan dan Pariwisata, Manajemen Kuliner
