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@Kemnaker
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Glints Platform Talenta
Join Glints as a KYB (Know Your Business) Verification Intern and play a key role in protecting our marketplace by verifying the legitimacy of companies that use our platform. You’ll work alongside experienced verification agents to assess inbound and outbound company verification requests, apply SOPs, and help ensure that only trusted businesses operate on the Glints platform.
This is a hands-on opportunity to learn how a regional tech company protects its users through structured verification processes, data-driven decision-making, and continuous improvement.
What You’ll Be Doing
* Inbound Verification: Assess inbound verification requests from companies by completing required checks, applying verification criteria, and following relevant SOPs.
* Outbound Verification: Conduct outbound verification by proactively validating company information through research, documentation review, and defined verification steps.
* Case Documentation: Accurately complete verification worksheets for every assigned case, ensuring all required fields are filled with proper evidence and reasoning.
* Independent Case Handling: From Month 2 onwards, independently handle both inbound and outbound verification cases while maintaining accuracy and efficiency standards.
* Monthly Verification Audits: Participate in monthly audits where verification decisions are reviewed, and apply constructive feedback to improve future verifications.
* Process Improvement: Share challenges, suggest improvements to verification worksheets or processes, and contribute to reducing human error.
* Collaboration: Work closely with senior verification agents and the Verification Lead through shadowing sessions, guided practice, and one-on-one check-ins.
What You’ll Learn
* How a trust & safety team operates in a regional tech marketplace.
* Verification methodologies for standard, high-risk, and specific-requirement companies.
* Decision-making frameworks for assessing company legitimacy.
* How to handle BAU (Business as Usual) operations independently while maintaining quality.
* How to receive and apply feedback through structured audit cycle
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Bergabunglah dengan Glints sebagai KYB (Know Your Business) Verification Intern dan ambil peran penting dalam melindungi marketplace kami dengan memverifikasi legitimasi perusahaan yang menggunakan platform kami. Kamu akan bekerja bersama verification agent berpengalaman untuk menilai permintaan verifikasi perusahaan inbound dan outbound, menerapkan SOP, dan membantu memastikan bahwa hanya bisnis terpercaya yang beroperasi di platform Glints.
Ini adalah kesempatan hands-on untuk mempelajari bagaimana perusahaan tech regional melindungi penggunanya melalui proses verifikasi yang terstruktur, pengambilan keputusan berbasis data, dan continuous improvement.
Apa yang akan kamu kerjakan
* Inbound Verification: Menilai permintaan verifikasi inbound dari perusahaan dengan menyelesaikan pengecekan yang diperlukan, menerapkan kriteria verifikasi, dan mengikuti SOP yang berlaku.
* Outbound Verification: Melakukan verifikasi outbound dengan secara proaktif memvalidasi informasi perusahaan melalui riset, peninjauan dokumentasi, dan langkah-langkah verifikasi yang telah ditentukan.
* Dokumentasi Kasus: Mengisi worksheet verifikasi secara akurat untuk setiap kasus yang ditugaskan, memastikan semua field terisi dengan bukti dan alasan yang tepat.
* Penanganan Kasus Secara Mandiri: Mulai Bulan ke-2, menangani kasus verifikasi inbound dan outbound secara mandiri dengan tetap menjaga standar akurasi dan efisiensi.
* Audit Verifikasi Bulanan: Berpartisipasi dalam audit bulanan di mana keputusan verifikasi akan ditinjau, serta menerapkan feedback konstruktif untuk meningkatkan kualitas verifikasi di masa depan.
* Peningkatan Proses: Berbagi tantangan yang dihadapi, memberikan saran perbaikan pada worksheet atau proses verifikasi, dan berkontribusi mengurangi human error.
* Kolaborasi: Bekerja sama erat dengan senior verification agent dan Verification Lead melalui sesi shadowing, guided practice, dan one-on-one check-in.
Apa yang akan kamu pelajari
* Bagaimana tim trust & safety beroperasi di marketplace tech regional.
* Metodologi verifikasi untuk perusahaan standar, high-risk, dan perusahaan dengan persyaratan khusus.
* Framework pengambilan keputusan untuk menilai legitimasi perusahaan.
* Cara menangani operasional BAU (Business as Usual) secara mandiri sambil menjaga kualitas.
* Cara menerima dan menerapkan feedback melalui siklus audit yang terstruktur.
- Understanding the channels and tools that are used - Verification Shadowing: shadow a senior verification agent to observe how verification requests are handled, including the verification process, decision-making, and the application of relevant SOPs. - Understanding Inbound Verification & Guided Practical Training - Understanding Outbound Verification & Guided Practical Training
How to effectively handle verfications independently, including inbound and outbound verification.
How to effectively handle verifications independently, including inbound and outbound verification.
How to effectively handle verifications independently and solve complex cases that comes into that
Involve in monthy verification audit, where incorrect verification decisions identified during the audit will receive constructive and actionable feedback to help interns understand their mistakes and avoid similar errors in the future.
Own a scoped feature from verification BAU independently across all verification types covered during the previous month, including inbound and outbound verification. The focus shifts to maintaining consistent performance, improving efficiency, and ensuring verification accuracy and quality. Intern also expected to share the challenges behind their mistakes and suggest improvements to the verification worksheet or process to reduce confusion and minimize human error.
Menara Standard Chartered, GoWork Jl. Prof. DR. Satrio No.Lt. 9, RT.3/RW.4, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12930
Kota Adm. Jakarta Selatan
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