Pengumuman! Cek Eligibilitas Magang Nasional Batch 3 Tahun 2026 Sudah Dibuka. Segera cek status kelayakan Anda melalui akun Maganghub.
1500630
CALL CENTERKonsultasi & Aduan (text only)
Perusahaan: 0813-2064-789
Peserta: 0813-2064-787
@Kemnaker
DMRuang Raya Indonesia
- Memberikan technical support kepada karyawan terkait hardware, software, network, dan IT systems serta memastikan kebutuhan IT harian dapat berjalan dengan lancar.
- Melakukan troubleshooting dan menyelesaikan berbagai IT-related issues secara tepat waktu, serta melakukan eskalasi ke internal team atau external vendor apabila diperlukan.
- Membantu proses instalasi, konfigurasi, maintenance hardware dan software, serta basic system configuration dan user account management.
- Mengelola dan memonitor IT assets, termasuk laptop, komputer, peripherals, dan perangkat lainnya, serta memastikan seluruh equipment terdata dan ter-maintain dengan baik.
- Memelihara dokumentasi terkait IT assets, incidents, troubleshooting activities, dan system configuration secara akurat dan terstruktur.
- Mendukung implementasi dan maintenance IT infrastructure serta memberikan basic guidance kepada karyawan terkait penggunaan IT tools, systems, dan security best practices.
environment, tools, infrastructure dasar, dan workflow IT Support • Company & IT onboarding • Learn hardware/software/network basics • Understand IT support workflow & ticketing system • Shadow IT Support team • Learn IT policies & security basics
• Handle hardware/software issues • Troubleshoot connectivity & network problems • Software installation/configuration • Support peripherals • Diagnose common user issues • Escalate complex issues
• Manage laptop, PC, peripherals & devices • Asset inventory update • Device handover/return • User account setup • Access management • Basic system configuration
• Basic network & infrastructure monitoring • Support internal IT systems • Assist system/device maintenance • Monitor system availability • Coordinate with vendors • Support infrastructure projects
• Maintain incident & troubleshooting documentation • Create SOP/knowledge base • Learn cybersecurity & data security basics • Support access/security checks • Conduct basic IT awareness for employees
• Handle tickets with minimal supervision • Analyze recurring IT issues • Identify process inefficiencies • Propose improvement • Support implementation • Measure impact • Present final project
Jl. Jenderal Sudirman No.Kav. 21, RT.10/RW.1, Kuningan, Karet, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12930
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