Change Management

Introduction to Devoteam G Cloud's Change Management delivery methodology and industry frameworks (Prosci ADKAR model, Google Change Management framework). Build deep end-user proficiency across the Google Workspace ecosystem (Gmail, Drive, Meet, Chat, Docs, Sheets, Slides, Sites, Vids) and Gemini for Google Workspace to understand how cloud collaboration transforms daily business workflows.

Learn how to initiate an enterprise transformation project by identifying key stakeholder groups, mapping organizational personas, and conducting Change Impact Assessments (comparing legacy tools such as Microsoft 365 to Google Workspace). Design and analyze Organization Readiness Surveys using Google Forms/Sheets and draft a structured Change Management Strategy & Plan.

Develop multi-phase communication plans aligned with project milestones (Awareness, Desire, Go-Live, Reinforcement). Create engaging communication deliverables including executive sponsor announcements, teaser posters, countdown emails, and FAQ guides, and build a centralized, interactive Customer Learning & Transformation Hub using Google Sites.

Apply instructional design best practices to develop persona-based enablement assets, including "Day in the Life" training decks, Quick Reference Guides (QRGs), bite-sized video tutorials (using Google Vids), and interactive lab scenarios. Learn how to structure, onboard, and engage a "Google Champions" (Super User) community to drive peer-to-peer adoption.

Focus on Change Management for Generative AI—designing department-specific Gemini prompt libraries, AI productivity use-case guides, and interactive "Prompt-a-thon" workshops. Practice live co-facilitation and presentation delivery skills, and learn to measure transformation ROI using Google Workspace usage metrics, CSAT surveys, and Looker Studio adoption dashboards.

Shadow Senior Change Management Consultants on live client projects—supporting training delivery, Go-Live hypercare communications, floorwalking support, and post-deployment adoption reviews. Complete an end-to-end Capstone Project simulating a full enterprise Google Workspace & Gemini AI Change Management campaign (strategy, comms kit, training portal, and adoption dashboard) and present to the consulting team.