Product Support Intern

Job Description:

- Assist in handling and responding to product-related questions, issues, and requests from users or internal teams

- Monitor and document product issues, including identifying patterns and providing relevant information for further investigation

- Perform basic troubleshooting and coordinate with Product, Engineering, or other relevant teams to resolve issues

- Assist in testing product features and validating fixes or improvements before and after release

- Maintain product support documentation, FAQs, issue logs, and other relevant materials

- Communicate issue updates and resolutions clearly to both technical and non-technical stakeholders

Requirements:

- Currently pursuing or recently completed a Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

- Strong communication and problem-solving skills with good attention to detail

- Comfortable working with digital products, applications, and basic troubleshooting processes

- Able to clearly document and communicate issues to both technical and non-technical teams

- Proactive, responsive, and willing to learn in a fast-paced environment